FAQ

Can I return or exchange my order?

At Rippd, quality and customer experience come first. We accept returns on products that are unopened, unused, and in their original packaging, provided the purchase was made directly through our official website. To begin a return or exchange, contact our support team with your order number or receipt. If your product has been opened and you're not satisfied, we still encourage you to reach out — opened items are reviewed case-by-case, and our team will work toward a fair solution.

Can I track my order?

Yes. Once your Rippd order ships, you will receive a shipping confirmation email with your tracking number so you can monitor your delivery in real time.

How long does shipping take?

Rippd orders are typically processed within 1–3 business days. Delivery times vary depending on your location, carrier performance, and the shipping method selected at checkout.

Do you ship discreetly?

Always. Every Rippd order is shipped in plain, unbranded packaging to protect your privacy. There are no product names, logos, or hemp references displayed on the outside of the shipment.

Is it legal to purchase Rippd products?

Yes. Rippd products are derived from federally compliant hemp and produced in accordance with the 2018 Farm Bill, containing no more than 0.3% Delta-9 THC by dry weight. Third-party lab reports (COAs) are available for every batch we release.

Where does Rippd ship?

Rippd currently ships to most U.S. states where hemp-derived products are permitted. Because hemp regulations continue to evolve, customers are responsible for understanding and complying with their local and state laws before placing an order.

What is the minimum age to order?

You must be 21 years of age or older to purchase Rippd products. We reserve the right to verify age at checkout, require adult signature upon delivery in certain situations, and cancel orders that do not meet age requirements. No exceptions.

Are Rippd products lab tested?

Yes — every Rippd batch undergoes independent third-party testing to verify purity and consistency. Each batch is screened for potency, pesticides, heavy metals, and residual solvents. You can view the full Certificate of Analysis (COA) on our website or by scanning the QR code printed on your product packaging.

Who should not use Rippd products?

Rippd products are intended for adults 21+ only. Do not use if you are pregnant or nursing, have a medical condition, or are taking medications without consulting a qualified professional, or have been advised to avoid cannabinoid products. Keep all Rippd products out of reach of children and pets.